| Title: | Improving patient experience in NHS primary care |
| Background: | Merely providing valid information on quality does not lead to quality improvement. With a five-year programme of work, we are exploring a range of issues that will inform approaches to using survey data to improve quality of care.The particular focus of this programme is on communication skills, and the study will involve triangulation of video-taped consultation analysis, questionnaires, and interviews with GPs and patients.
We will determine how much variation occurs at individual GP rather than practice level, and we will focus specifically on understanding why ethnic minorities, especially Asians, give low scores on patient questionnaires. This will include some experimental methods in which standardised consultations will be presented to patients from different ethnic groups. |
| Project organisation | |
| Start date: | 1st April 2010 |
| End date: | 31st December 2014 |
| Contact person: | Dr Jenni Burt |
| Contact Details: | Primary Care Research Unit Institute of Public Health University Forvie Site, Robinson Way Cambridge Cambs CB2 0SR UK Telephone: 01223 330329 Fax: 01223 762515 E-mail: jab35@medschl.cam.ac.uk |
| Collaborative: | Main Research Website : click here |
| References and Publications | |
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Improving patient experience in NHS primary care
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