Improving patient experience in NHS primary care

Title:	Improving patient experience in NHS primary care
Background:	Merely providing valid information on quality does not lead to quality improvement. With a five-year programme of work, we are exploring a range of issues that will inform approaches to using survey data to improve quality of care.The particular focus of this programme is on communication skills, and the study will involve triangulation of video-taped consultation analysis, questionnaires, and interviews with GPs and patients. We will determine how much variation occurs at individual GP rather than practice level, and we will focus specifically on understanding why ethnic minorities, especially Asians, give low scores on patient questionnaires. This will include some experimental methods in which standardised consultations will be presented to patients from different ethnic groups.
Project organisation
Start date:	1st April 2010
End date:	31st December 2014
Contact person:	Dr Jenni Burt
Contact Details:	Primary Care Research Unit Institute of Public Health University Forvie Site, Robinson Way Cambridge Cambs CB2 0SR UK Telephone: 01223 330329 Fax: 01223 762515 E-mail: jab35@medschl.cam.ac.uk
Collaborative:	Main Research Website : click here
References and Publications